IBM is marketing a novel technology that makes it easier for computers to interpret human communication.
Artificial intelligence systems have taken on a vital role in industries as their ability to process and learn from vast volumes of data has developed. Nonetheless, they have struggled to comprehend the sorts of distinctions that emerge in daily communication between people. IBM is adding innovative tools to its AI system, Watson, which can address a problem and better comprehend human language. The “natural language processing” technology was devised for IBM Research’s Project Debater, the AI tool that became the first to compete against a world-class human debater last year. To make solid arguments, Project Debater was required to have the capacity to listen to its adversary, understand his or her reasons, and form a response quickly—all without internet access. This showed that the computer needed to be able to recognize and make sense of expressions and idioms such as “open a can of worms” or “hardly helpful” (previously, an AI system might believe someone was truly opening a can of worms).
Companies will now be able to use IBM’s natural language processing tools to search more efficiently through records and conduct investigations in order to enhance consumer assistance.
Accoording to a 2019 study by research firm Gartner, pproximately 48% of global leading investment officers will be looking to deploy AI systems in their corporations this year. A January IBM poll of 4,500 “technology decision-makers” within corporations around the world also discovered that 45% of companies with more than 1,000 employees have embraced AI. One central difference over contemporary AI systems is the system’s capacity to do sentiment analysis or look at what someone is saying or has written and comprehend what they are really trying to communicate and what the context is. For instance, it could now realize that someone stating they have “cold feet” indicates that they’re apprehensive, not that their limbs are cold.
When this skill is incorporated into a current IBM AI tool called Watson Discovery, it can also make it simpler for businesses to examine documents and other written information. The system is better able to distinguish the fundamental themes or significant features in documents and arrange them into more precise sections, so they’re more useful. It can also produce brief reports from mass amounts of data. The tool can also tell when two documents are essentially making the same point using distinct words.
This could be useful when a corporation is fielding client service demands and needs to direct them to various sections so they can be properly managed. It could also be used by a law firm to sort through records and come to resolutions about them so that they can be used in legal cases. Tasks which could usually take lawyers days or weeks might only take a few minutes for a computer.
One of the primary concerns surrounding the field of artificial intelligence is that in some instances, such systems have been determined to present a bias against specific groups of individuals, including people of color. While artificial intelligence systems may alter the way people work, they’re unlikely to deny the demand for human workers. Rather, the tools could make people more effective at their jobs.
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